Samil Power Inverters in Australia

Comments

1. it looks like we did well with our Samil inverter – it failed in January 5years and 2 months after installation. I thought it was inbuilt redundancy – but maybe they are just a cr*p product. So we have lost 2 months of feed-in tariff and paid extra power bills, and now need to pay for new inverter and installation. There goes the $ income from power generation that was meant to pay off the system. Useless. Angry.

2. We had a Samil inverter installed in 2011 which failed after 3 years. Still under warranty and was replaced but 3 years later and that has also failed. We have been quoted $990 to replace it with a different brand (one I have never heard of) so we are thinking of going with another company and getting the best, SMA, Sunnyboy. I would never touch Samil again.

3. Well my Samil Inverter just packed it in after 4 years , logged Warranty Claim today , hopefully my experience will be better than the others listed on this site!!

   With Rogers’ ( No relation ) comments in mind I am screen shotting
   the responses from their help desk and saving them.

4. You would have to pay me to have a Samil Inverter.
   Solar River model installed with new grid connect system packed up after less than 3.5 years. It took 7 weeks for it to be replaced under warranty and service from Olympic Solar Energy Pty Ltd was abysmal.
   The replacement unit packed up about 1.5 years later and neither Samil nor Olympic Solar Energy even respond to emails or answer questions about it, they just don’t want to know and have altered records to deny any warranty claim

5. I had a solar river [2300] inverter installed 4 years ago after 2 years it failed and it said [ relay failure] , it was replaced and now the replacement one has failed with the same problem ! but this time there will be no replacement as according to the supplier SAMILPOWER will no longer honor the warranty ! be careful of the future when buying these inverters !

6. Our electrician inspected our Samil inverter and agreed that it wasn’t working and needed replacing. He contacted Samil immediately that was 4 months ago and is still waiting for a new one to arrive. We have not had any rebate in this period so are out of pocket. He has advised that they are not answering their phone. I have spoken to Fair trading and they have told me to lodge a complaint and they will follow it through. I am also going to contact ASIC

7. Hi just after a price for a 5kw Grid tied invertor please?

   1. Hi Billy,

      As a comparison service for full solar & battery installations, we do not sell individual components. Please try to get in touch with Samil directly (or consider a different inverter manufacturer).

8. Stay away for Samil
   We have a inverter fail(installed Nov’2014). I have gone through the warranty claim and received a claim number. I was contacted 24hrs later by Jack Li (Australian rep’) to say I will receive inverter within 10 days.
   As of yet I have not received new inverter. I can not contact Jack nor will Samil return my messages.
   I have been informed by a leading solar installer he has waited 9 weeks on another failed inverter and still no inverter.
   Very disappointing and will be taking my claim to Office of Fair Trading.
   If anyone has any other course of action I can take to have Samil fulfil their warranty obligations please let me know.

9. lucky you on your inverter i had mine installed about feb 2012 inverter broke down feb 2015 i contacted green engineering archerfield qld they refered me to the surply department for a replacement under warranty no one has contacted me after about 10 calls to them always getting sent next week not happy

   1. Hi Frank
      I am having the same problems. (please refer to my posting on reviews)
      Have you had any luck getting a new inverter?
      Cheers
      Jason

10. I had a Samil for 30 months and then it dveloped an consistant error and kept switching off. They replaced it under the warranty, but the Samil Logo label was installed, without punching out the two holes in the label, which cover the green and red indicator lights. I rang and spoke to a guy with an Indian accent. He required me to send a photgraph showing the problem which I did.
    No further communication from them but they sent me a replacement lid. This also had he two lights covered. I rang again and again and have spoken to Ewan (Scottish), Gerard (American) and also a Yorkshireman about the problem. I spoke with Gerard on the 5th March 2015 and I then received another lid which also has the indicators covered by the label. I found out that the matter has been passed to their Service Engineer, (Mike Zank) to handle personally. However Mr. Zank does not answer his phone. A mobile number, which simply says he can’t come to the phone but will ring back (not).
    It appears that whatever number you ring for Lidcombe, you finish up in Germany to where all calls are routed. You wonder how an incompentant compny like this can make a profit. No wonder the CEO keeps a low profile.

11. Hi We have been using Samil Inverters for some time now with good results and no failures so far. Trying to read as much information as possible on the inverter. Some claim it to be German technology and design and that the company is actually Australian owned are any of these claims true or is it just sales talk? They do seem to be a very good inverter but I would like to sell the truth in the sales pitch.
    Regards
    Michael

    1. Hi Michael,

       Samil is apparently Australian-owned, but the CEO keeps a low public profile for personal reasons. We will update this post as appropriate when this information becomes clearer. I have not heard any claims that Samil inverters are German technology or German-designed, however. Glad to hear you’ve had good luck with their products!

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