Jim’s Energy Reviews

Installer Comments

Initial quote stage was fantastic, the sales rep was very helpful and answered all my questions and helped agree on a quote for a 8.715kW system and 12.8kWh battery. After agreeing and signing the quote I had some roof works done which delayed the install a couple months, but once that was done, the company changed the solar panels to another brand due to wanting to make sure we still had good Tier 1 panels. I was super happy that they reached out and did that, showing that they wanted to take care of my install. Once the install started, that's when all the issues started... I was not informed until the day of the install that there was going to be 2 inverters in my install instead of the 1 that I had agreed to. No extra cost was added, but it was sprung on me last minute and not explained at all to me how this would function. As part of this new inverter being added, the position and layout of the solar panels were also changed, moving 5 of the 21 solar panels from the main group of north facing panels to somewhere else tied into that second inverter instead. Once the install had been done, I was only then told that the second inverter with a quarter of the solar panels in the system on it, would not charge the battery and only be used for exporting and powering the house. At no point during the entire process of quoting, changing specs, agreeing and then scheduling the install was this explained to me. If it had been, I would've stopped the process there and not continued, because that's not at all how it was explained to me to work during the process. I bought a battery to be charged by all the solar panels, not only by some of them. The installer also left all their rubbish on my property which took me months to get rid of and a paid trip to the dump. Not happy with that at all. At this point I feel like I've only received a system 75% of what I want and agreed to, yet paying full price for it. At this point, I figured that's where the issues would stop, but they did not. The process to get the solar export approval has been, and still is ongoing, 3 months after the system was inspected and turned on. The installer seems to be constantly lying to me, blaming Powercor for having the wrong electricity provider in their systems, but when I called Powercor, they confirmed it has the right provider in their systems for a long time now, and that they have never received any applications for export approval. This is entirely on Jims Energy to resolve, and I constantly am reminding them to follow it up for months now, and nothing ever comes back. It's been, and still is extremely frustrating to get things sorted with them. Then to top it all off, the solar installer that was contracted out by Jims Energy to do the install called me at 10pm one night trying to get money out of me, saying Jims had not paid them, so I had the contractor coming to me trying to get money out of me or get me to sort out why he wasn't paid, which is completely unacceptable and something that should never be coming back to me. To be fair, the solar installation has been working great and exceeding promised production, but for the hassles and lies I was sold on and system not delivered as promised, I wouldn't recommend to anyone.

Installer Comments

Solar panels fitted July still not connected to the grid after numerous phone calls to Jim’s franchise I went through nothing has been done still not connected trades who installed these panels left plastic wrap around the house and off cut wire also found roof fittings on the ground this is the worst company I have ever dealt with so much rubbish I will be seeing my lawyers this week to see what legal rights I have to get this rubbish off my roof