Natural Solar Reviews

Installer Comments

Purchased a Solar Tesla Battery System through Natural Solar. The sales consultant Shane Petrie was excellent and the subsequent follow-up customer service from Emmett Fox was outstanding. Shane was very patient, helpful and informative and Emmett was consistent and fast with his response and follow-up. (Emmett's irish accent was a treat). The process was very easy and I am very happy with the battery system. The installation was professional and the installers arrived as advised and on time. I would highly recommend Natural Solar for price competitiveness and 100% customer service!

Installer Comments

Professional from quote to installation stage. Very happy and would recommend

Installer Comments

The whole process from start to finish was trouble free . All items of the system was fully explained by the customer service person "Emmett". The whole process was done in a timely manner also which is great to see these days. The installtion of the solar system only took hours to complete & the site was left clean & tidy by the installers . We were contacted several times by the customer service member who made sure all aspects of the installtion was going to plan & on time plus we were fully satisifed . Our solar system is now fully operational & we are saving money on our electricity bills which was the main focus of this project.

Installer Comments

Good experience from the very initial contact with the team. They're polite, knowledgeable and pro-active, the installation completed smoothly.

Installer Comments

We also had a great experience with Natural Solar. We purchased 2 Powerwalls and got a very very good price, and a very quick and seamless install. Really straightforward. Didn't cost a cent more than the quote and both Sev and Emmett followed up to make sure everything went really well. Can't fault them.

Installer Comments

I contacted Natural Solar in connection with a breakdown in their system. They were not cooperative and after 5 months of following up the issue with them, the outcome was them declining to honour the 12 years warranty which was stated in the contract signed with them. Based on their post sale customer service, I would recommend staying away from them. There are other hardworking, honest businesses and undertakings that is worth spending your money with.

Installer Comments

The service was very professional and had all my queries satisfied.

Installer Comments

Had been exceptional dealing with Emmett who answered all of my questions promptly and was extremely helpful supporting any queries I had. I placed an order on the system last Friday and was installed Monday! The best turn around I have ever seen! Extremely happy with the finished product and highly recommended! Thanks again Emmett !

Installer Comments

Efficient and was helpful and kept informed throughout the entire process. Could not have asked for anything more. Great experience and would recommend to anybody.

Installer Comments

The sales guy - Alan- was help full and explained the process correctly and did not try to up sell. He followed up just after the installation was completed. The installers were friendly and efficient and explained the equipment efficiently. They left the site clean and tidy. The company also rang to make sure that I was happy withn the installation - well done.

Installer Comments

The quote wasn't cheap but I was more than satisfied with the results. The two installers were excellent and went out of their way to complete an excellent job. They explained everything and went through the Tesla app. and how everything functioned. In conclusion they organised the grid connection and checked everything was functioning. i could not have been happier. Would certainly have them back if I wanted to upgrade my panels.

Installer Comments

Keen to get the deposit very slow to to do anything when ask for deposit back they refused. system not installed

Installer Comments

I don’t have an issue with the product or installation, where I do have a problem is the after sale help which in my case non existent. Recently I have had issues with the solar app that shows the generated Kw and history in which it just stopped displaying. I must have rung support 5 times in 4 weeks with no success. Occasionally I get the same female staff member telling me everyone is busy and someone will call back but no one does. Other times the recorded message says to leave a message but then tells me the mailbox is full! It doesn’t sound like much but to me it’s important. Pretty poor results from a system not 2 years old.

Installer Comments

Company refuses to get back to me after I've paid a deposit. Call after call after call these guys are absolutely hopeless. We have an entire estate that's mandated to have solar done through natural solar and every single one of them are in arms about how useless they are. The second you pay your deposit you will have the hardest time ever hearing from them again. There are so many other companies out there - DO NOT CHOOSE THIS COMPANY!

Installer Comments

Very professional

Installer Comments

Competitive price ( not the very lowest ) Known brand panels and inverters ( rank well on surveys ) The only well priced competitor who offered personalised site inspection. We are told instalation will be by local people.

Installer Comments

No information given on how to read meter or what ever. Grade 2 electrician just arrived and then left Emails were not answered over the course of 2 weeks. Happy with initial contact and sales and initial installation.